Lake Havasu RV & Boat Storage Online Privacy Policy
Updated July 8, 2005

 
Protecting Your Personal Information
What Information Do You Gather About Me?
Does The Site Use Cookies?
Sharing Your Personal Information
What Choices Do I Have?
Links To Other Web Sites
Children
Lake Havasu RV & Boat Storage Contact Us Page
Changes To This Online Privacy Policy
What about Security on Lake Havasu RV & Boat Storage Web Sites? Is My Information Safe?
Customer Care
Need Assistance with Payments?
Payment Status
Problem with a Payment?

Lake Havasu RV & Boat Storage has prepared this Online Privacy Policy to describe the types of personal and non-personal information collected through its web sites (www.lakehavasustorage.com) and (www.eaglestorageaz.com) the use of such information, and to whom and under what circumstances such information is disclosed. By using our web sites, you signify your assent to this Online Privacy Policy and to our web sites' Terms of Use policy. If you do not agree to the terms of this Online Privacy Policy or our web sites' Terms of Use policy, please do not use the web sites.

To return to the Site, please use the "Back" button on your browser.

Protecting Your Personal Information
We want to address any questions you may have about Lake Havasu RV & Boat Storage online information practices. For that reason we have adopted and posted this online privacy policy. If you have questions or concerns regarding this policy, you should contact Ed or Terri Heil at the following address:

Email: managers@lakehavasustorage.com
Fax:
Mail: Lake Havasu RV & Boat Storage
1808 Victoria Farms Road
Lake Havasu City, AZ 86404

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What Information Do You Gather About Me?
We collect only from you the personal information you voluntarily provide in order to deliver the best possible service and to bring you information about products that we think may be of interest to you. For example, our web site contains a Information Request, Deposit and Payment section from which you can obtain information or make payments. If you decide to place a payment via our online service, we ask you to provide us with information necessary to process your order including, but not limited to, name, physical address, telephone number, facsimile number, email address, company name, title, and credit card or transaction card number and expiration date.

We collect your email address so that we can send you information about pricing changes and special events. We may also let you know via email about other products and services. The credit card or transaction card information that is collected is used strictly for billing purposes.

We also collect messages sent through our Contact Us page so that we can respond to your questions or concerns.

Finally, we collect information about visitors to the web site, including IP address, ISPs, and browsers. However, this information is not linked to any personally identifiable information. We use this non-personal information to analyze web site traffic, distribute the load across our servers and improve the operation of our web site. Lake Havasu RV & Boat Storage may collect information about your browsing behavior, such as the date you visit the web site, the areas or pages of the web site you visit, the amount of time viewing the web site, the number of times you visit the web site, and other click-stream information.

Lake Havasu RV & Boat Storage may use the information collected from you for any of the following purposes: to facilitate your use of our web site and better understand your needs; to process and fulfill your requests; to respond to your inquiries or requests for information; to send you information, promotional materials, and offers from Lake Havasu RV & Boat Storage, as well as from any affiliates or partners; to contact you when necessary; to help address problems with our web site; to administer the site; to conduct internal reviews of the web site; to protect the security and integrity of the web site; and to provide you with a greater online experience at our web site.

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Does The Site Use Cookies?
Yes. In order to identify you we drop a cookie as you move through our site. A cookie is a small file that is sent to your hard drive that helps diagnose problems with our server and administer our web site. We will not attempt to gather your computer hardware or software information or your demographic information.

The user can always choose to disable cookies in the browser settings. However, that would prevent the identification of the user through each stage of the online billing process and the ability to view our web site. The "help" segment of the toolbar on most browsers explains how to configure the browser to not accept new cookies, how to have the browser inform the user when he or she receives a cookie, and how to erase cookies from hard drives.

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Sharing Your Personal Information
Lake Havasu RV & Boat Storage does not sell tenant information to unrelated third parties. Lake Havasu RV & Boat Storage does not make tenant contact information available to other tenants including associations. Under no circumstances will we intentionally make your personal home address or telephone number available to third parties unless you indicated these as your contact information. Lake Havasu RV & Boat Storage may provide aggregate statistical information about our tenants and customers, but these statistics will not include personal identifying information.

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What Choices Do I Have?
We use your email address to communicate with you about your lease or inquiry. In addition, we will occasionally send you information about special offers and new services. If you would rather not receive these messages, please notify us via our email form in the Contact Us section of this web site. In addition, if you would like to access or change any contact information you have provided to us, please notify us in the Contact Us section of this web site.

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Links to Other Web Sites
Lake Havasu RV & Boat Storage has established relationships with other companies in order to offer you specialized services. Access to these other companies is available by means of links to their web sites from our web site. We provide these links as a service to our users. We do not sponsor or endorse these other web sites. We are not responsible for the content of any other sites since we do not own or control these other companies or their sites. Lake Havasu RV & Boat Storage is not responsible for their privacy practices or the content of their web sites. Accordingly, Lake Havasu RV & Boat Storage recommends that you review the privacy policy posted on any web site you access from our web site.

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Children
Lake Havasu RV & Boat Storage does not direct its web site to, nor does it knowingly collect any personal information on, children under the age of 13.

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Lake Havasu RV & Boat Storage Contact Us Page
You can use our Contact Us information to ask a question, request product information, or provide comments on our service. We capture every message that comes to us and try our best to respond within at least 48 hours of receipt.

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Changes to This Online Privacy Policy?
Lake Havasu RV & Boat Storage reserves the right, at its sole discretion, to change, modify, add or remove portions of this Online Privacy Policy at any time. Accordingly, Lake Havasu RV & Boat Storage recommends that you revisit this Online Privacy Policy from time to time to ensure that you are aware of the current privacy practices. Your continued use of the web site following any changes signifies your acceptance of these changes.

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What about Security on Lake Havasu RV & Boat Storage Web Site? Is My Information Safe?
Your credit card or transaction card information is secure while being transferred. Lake Havasu RV & Boat Storage utilizes 128 bit SSL (Secure Sockets Layer) encryption, to safeguard and transmit your credit card or personally identifiable information. SSL encrypts your data so that none of your personal information can be read in transit. Lake Havasu RV & Boat Storage security certificate is provided by COMODO Group.

In order to ensure that the information that you send is encrypted:
In Microsoft Internet Explorer: Verify that the lock in the lower right hand corner of your browser is in the closed position.

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Customer Care
Is there something you could not find? Do you need additional information regarding something on this web site? There are several ways to contact us:

     1. Use our Contact Us page to reach us via email and tell us your comments.
     2. Call our office at 928.764.1961

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Need Assistance Paying Your Rent?
Call our office at 928 230.1720.

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Payment Status
When you submit your payment, you will be asked to provide your email address. Shortly after you complete the transaction, we will send you an email that will contain your payment confirmation number.

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Problem with a Payment?
Please call our office at 928.764.1961. If for some reason an payment has been delayed, you will be notified by email, and or phone call.

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